During this period of uncertainty caused by the Covid-19 pandemic, African Encounters is committed to being as flexible as is reasonably possible with regard to current and new guest bookings, but with country-specific conditions and quarantine requirements, it is difficult to find a universal solution.
While Covid-19 conditions exist, the amended Covid-19 Terms and Conditions set out below replace the relevant sections of our Standard Terms and Conditions. Guests are still required to acknowledge and accept all other terms and conditions set out in our Standard Terms and Conditions. These amendments apply exclusively to the current Covid-19 (coronavirus) pandemic.
Deposits on all safaris have been reduced to 10% of the tour price, and are due within 7 days of receiving your booking confirmation.
If you are unable to travel due to restrictions which are a result of government-imposed Covid-19 levels, every African supplier is offering postponement of your travel plans. A Guest may postpone their trip for up to 18 months from the original date of travel, subject to availability. It is important to know that depending on the new travel dates, there may be extra costs due to seasonality changes or yearly price increases. However, this is unlikely. The inability to travel must be for reasons outside of your control.
You are entitled to cancel your safari as per our normal Terms and Conditions. This will result in the loss of your deposit, as we will have paid out these deposits to our African suppliers.
In the event a booking was postponed due to government-imposed Covid-19 restrictions, and should the Guest subsequently choose to cancel the booking, a cancellation fee shall be charged as per our normal Terms and Conditions.